Refund policy

REFUND POLICY

All QiZui items are made to order — nothing is produced until you place your order. Because of this, we can't accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or no longer wanting the item.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your item arrives damaged, defective, or misprinted, please contact us within 7 days of receiving your order at hello@qizuiclothing.com with:
- Your order number
- A description of the issue
- Clear photos of the problem

We'll review your claim and, if confirmed, offer a free replacement or a full refund to your original payment method.

ORDER CANCELLATIONS
We can only cancel orders for a full refund before production starts. Once your order moves into production, you can no longer cancel or modify it. If you need to cancel, contact us as soon as possible after placing your order.

SHIPPING DELAYS
If your order hasn't shipped within a reasonable timeframe, please reach out to us, and we'll look into it for you.

QUESTIONS
Reach us anytime at hello@qizuiclothing.com.